Refund policy

Returns & 30-Day Money-Back Guarantee

We want you to love your Rituve. If you're not completely satisfied, you have 30 days from delivery to make it right.

Our guarantee. Not happy with your net sponge? Email us at support@tryrituve.com within 30 days for a replacement or full refund. Because this is a personal-care item, we usually won't ask you to mail a used product back — we'll sort it out when you reach out.

Damaged, defective, or wrong item. Please check your order on arrival. If anything is damaged, defective, or incorrect, email support@tryrituve.com with a photo within 30 days and we'll send a free replacement or refund — no return needed.

Unused items. To return an unused, unopened item in its original packaging, contact us first at support@tryrituve.com. Please don't send anything back before contacting us. Return shipping is the customer's responsibility unless the item was defective or incorrect.

Refunds. Once approved, we'll refund your original payment method within 10 business days (your bank may take a little longer to post it). If it's been more than 15 business days since approval, email support@tryrituve.com.

Non-refundable. Sale items and gift cards.

EU 14-day cooling-off. If your order ships to the EU, you may cancel within 14 days for any reason; the item must be unused and in original packaging with proof of purchase.